Privacy Policy

Our Commitment to Your Privacy

At Mapleshire, we recognize that your privacy is important. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. We are committed to maintaining the highest standards of data protection and transparency.

By using our website or services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information You Provide

When you contact us or use our services, we may collect the following personal information:

Name and contact details (email address, phone number)
Project details and inquiries you submit through contact forms
Business information relevant to game development projects
Communication preferences and correspondence history

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

Device information (browser type, operating system, device identifiers)
Usage data (pages visited, time spent on pages, navigation patterns)
IP address and general location information
Cookies and similar tracking technologies (see our Cookie Policy for details)

Legal Basis for Processing

We process your personal data based on the following legal grounds: consent for marketing communications, contractual necessity for providing our services, legitimate business interests for website analytics and improvement, and compliance with legal obligations where applicable.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy. Contact form submissions are retained for up to three years for customer service purposes. Website analytics data is aggregated and retained for two years. Marketing communications data is kept until you unsubscribe or request deletion.

How We Use Your Information

Service Provision

We use your information to respond to your inquiries, provide game development services, communicate project updates, and deliver the services you request from us.

Website Improvement

We analyze usage patterns to understand how visitors interact with our website, identify technical issues and areas for improvement, enhance user experience and website functionality, and develop new features and services.

Marketing Communications

With your consent, we may send you information about our services, updates about game development trends and Canadian funding opportunities, and relevant industry insights. You can opt out of marketing communications at any time.

Third-Party Sharing

We do not sell your personal information. We may share data with service providers who assist us in website hosting, analytics services, and email communications. These providers are contractually obligated to protect your data. We may also disclose information when required by law, to protect our rights and property, or in connection with business transfers.

How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

Security Measures

Secure socket layer (SSL) encryption for data transmission
Regular security assessments and updates
Restricted access controls for authorized personnel

Data Storage

Encrypted data storage in secure facilities
Regular backups and disaster recovery procedures
Compliance with industry best practices

Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.

Your Privacy Rights

Under applicable privacy laws, including Canadian privacy legislation, you have several rights regarding your personal information:

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format.

Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.

Right to Erasure

You can request that we delete your personal information, subject to certain legal exceptions such as compliance with legal obligations or establishment of legal claims.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transmit that data to another service provider.

Right to Object

You have the right to object to processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within 30 days.

You may need to provide proof of identity to help us verify your request. We will not charge a fee for processing reasonable requests unless they are excessive or manifestly unfounded.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Information