Terms of Service

Introduction

Welcome to Mapleshire. These Terms of Service govern your use of our website and the services we provide. By accessing our website or engaging our game development services, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services. These terms constitute a legally binding agreement between you and Mapleshire.

Service Usage Terms

Acceptable Use Policy

When using our website and services, you agree to:

Use our services in a lawful manner and comply with all applicable laws and regulations
Provide accurate and truthful information when communicating with us
Respect the intellectual property rights of Mapleshire and third parties
Refrain from attempting to gain unauthorized access to our systems or networks
Not use our services for any fraudulent, abusive, or harmful purpose

Prohibited Activities

You may not:

Engage in any activity that disrupts or interferes with our services
Transmit viruses, malware, or other harmful code
Harvest or collect information about other users without their consent
Impersonate Mapleshire, our employees, or any other person or entity
Use automated systems to access our website without our express permission
Attempt to reverse engineer or circumvent any security measures

Content Guidelines

When submitting content through our contact forms or communications, you agree that your content will not contain material that is unlawful, threatening, defamatory, obscene, or otherwise objectionable. You retain ownership of content you submit, but grant us a license to use it for the purpose of providing our services.

Age Requirements

Our services are intended for individuals who are at least 18 years of age or have reached the age of majority in their jurisdiction. If you are under the required age, you may only use our services with the involvement and consent of a parent or legal guardian.

Service Access and Communication

Communication Requirements

When you contact us or inquire about our services, you agree to provide accurate contact information including your name, email address, and relevant project details. You are responsible for maintaining the accuracy of your contact information and notifying us of any changes.

Response Times

While we strive to respond to all inquiries promptly, we do not guarantee specific response times. Response times may vary depending on the complexity of your inquiry and our current workload. We typically respond to inquiries within two to three business days.

Service Agreements

If you engage our game development services, the specific terms of our working relationship will be outlined in a separate service agreement or contract. That agreement will supplement these Terms of Service and take precedence in case of any conflict regarding the specific services provided.

Communication Preferences

By providing your contact information, you consent to receive communications from us regarding your inquiries, our services, and relevant updates. You may opt out of non-essential communications at any time by contacting us or using the unsubscribe options provided in our emails.

Service Availability and Modifications

Website Availability

We strive to maintain continuous availability of our website, but we do not guarantee uninterrupted access. Our website may be unavailable from time to time due to:

Scheduled maintenance and updates
Technical difficulties or system failures
Circumstances beyond our reasonable control
Security-related incidents requiring immediate attention

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. This includes but is not limited to:

Changes to our website features and functionality
Updates to our service offerings and pricing
Modifications to our processes and methodologies
Changes to our business focus or specializations

Geographic Restrictions

Our services are primarily focused on the North American market, particularly Canada and the United States. While we may work with clients from other regions, we make no representations that our services are appropriate or available for use in all jurisdictions.

Updates and Changes

We regularly update our website, services, and methodologies to reflect current industry practices, technological advances, and client needs. These updates are part of our commitment to providing quality services and do not require individual notification unless they materially affect existing service agreements.

Intellectual Property Rights

Website Content Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of Mapleshire or our content suppliers and is protected by Canadian and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our website content without our express written permission.

Trademarks

Mapleshire, our logo, and other marks displayed on our website are trademarks owned by us. You may not use these trademarks without our prior written consent. Other trademarks, service marks, and trade names that may appear on our website are the property of their respective owners.

User-Generated Content Rights

When you submit content to us through contact forms or other communications, you retain ownership of your content. However, you grant Mapleshire a non-exclusive, worldwide, royalty-free license to use, reproduce, and display your content solely for the purpose of providing our services, responding to your inquiries, and improving our offerings.

Project Work Ownership

Intellectual property rights related to game development projects and other services we provide will be specifically addressed in individual service agreements. These agreements will clearly define ownership, usage rights, and any licensing arrangements for work products created during the course of our engagement.

Disclaimers and Limitations

Important Notice: Our website and the information provided are offered on an "as is" and "as available" basis. We make no warranties or representations about the accuracy, reliability, or completeness of the information on our website.

Website Disclaimers

To the fullest extent permitted by applicable law, Mapleshire disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will be uninterrupted, secure, or free from errors or viruses.

Service Results

While we strive to provide quality game development services, we make no guarantees about specific outcomes, funding success, market performance, or commercial viability of projects. Results depend on numerous factors beyond our control, including market conditions, funding body decisions, and project execution.

Third-Party Content

Our website may contain links to third-party websites or resources. We are not responsible for the content, accuracy, or practices of these third-party sites. The inclusion of any link does not imply our endorsement of the linked site or its content.

Limitation of Liability

To the maximum extent permitted by law, Mapleshire shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, even if we have been advised of the possibility of such damages. Our total liability for any claims arising from your use of our services shall not exceed the amount you paid us for the specific services giving rise to the claim.

Legal Terms

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these terms or your use of our services shall be resolved through good faith negotiations. If a resolution cannot be reached, disputes shall be submitted to the courts of Ontario, Canada, and you consent to the exclusive jurisdiction of these courts.

Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely reflects the original intent.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Mapleshire regarding your use of our website and services, superseding any prior agreements or understandings.

Changes to These Terms

We reserve the right to modify these Terms of Service at any time. When we make changes, we will update the "Last updated" date at the top of this page. Material changes will be communicated through our website or by email if you have provided us with your contact information.

Your continued use of our website or services after changes are posted constitutes your acceptance of the modified terms. We encourage you to review these terms periodically to stay informed about your rights and obligations.

Contact Information